For The Good and The Brave |
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Protecting members and their families
We're delighted to announce that Hearing Star's phone lines remain open. Audiology services have updated policies and procedures that are robust to keep members safe.
Although the economy may be impatient to commence business as usual, we have been much more cautious. The main causes of transmission of COVID-19 are touching surfaces followed by proximity to others. Looking at the evidence, it will therefore be safer to avoid smaller rooms and high traffic areas, especially where there is little through ventilation.
Most high street hearing test rooms are barely larger than 2 x 3 meters, often at the back of a hearing centre, opticians or pharmacy with no window. Clearly in a post COVID-19 world, these are not attractive design features. We find that receiving your hearing aid service at home, is the safest way to hear better especially if you're in the vulnerable category or simply worried about the virus.
When visiting members at home, we will take precautions to ensure the items you receive are without the virus and wear gloves for infection control. With the addition of a open window to improve ventilation, limiting the number of people in the room and wearing a mask when within one meter, the risk to members are at their lowest.
Additionally, hearing aid boxes and other items are sanitised, placed in a plastic bag and not opened until in your home and we've sanitised our hands and donned gloves.
The above measures are further supported by the fact that uniquely, we don't sell to the general public and we're not a high volume sales company. We consult with just one or two members at home in any one day. We hope that this information and our careful approach to serving members will give you confidence and see us deliver another ten years of quality, safely.
Kevin Howlett
Director
Although the economy may be impatient to commence business as usual, we have been much more cautious. The main causes of transmission of COVID-19 are touching surfaces followed by proximity to others. Looking at the evidence, it will therefore be safer to avoid smaller rooms and high traffic areas, especially where there is little through ventilation.
Most high street hearing test rooms are barely larger than 2 x 3 meters, often at the back of a hearing centre, opticians or pharmacy with no window. Clearly in a post COVID-19 world, these are not attractive design features. We find that receiving your hearing aid service at home, is the safest way to hear better especially if you're in the vulnerable category or simply worried about the virus.
When visiting members at home, we will take precautions to ensure the items you receive are without the virus and wear gloves for infection control. With the addition of a open window to improve ventilation, limiting the number of people in the room and wearing a mask when within one meter, the risk to members are at their lowest.
Additionally, hearing aid boxes and other items are sanitised, placed in a plastic bag and not opened until in your home and we've sanitised our hands and donned gloves.
The above measures are further supported by the fact that uniquely, we don't sell to the general public and we're not a high volume sales company. We consult with just one or two members at home in any one day. We hope that this information and our careful approach to serving members will give you confidence and see us deliver another ten years of quality, safely.
Kevin Howlett
Director
